Systems & Software
In a fast-paced world, information is the key driver to successful supply chains
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Our Technology
Kings - Evolving for the Future
In a fast-paced world, information is the key driver to successful supply chains. Kings equip all drivers with the latest in hand-held technology to support our customers. Data is integral to any efficient logistics operation, and Kings dedicated IT teamwork with our customers to ensure seamless systems integration, allowing for automatic transfer of critical data into Kings Transport Management System (TMS).
Kings understands the importance of managing customer expectations, and our technology platform allows for complete transparency, and real-time track and trace capabilities for our partners. Reporting on logistics metrics is a key component of the partnerships Kings forms with customers. Our expert team consistently seeks methods to increase efficiency, reduce the cost to serve, and deliver real benefits through continuous improvement initiatives.
Our dedicated IT team works with our customers to ensure seamless systems integration, allowing for the automatic transfer of critical data into Kings Transport Management System (TMS).
Technology APPLICATIONS
Transport management system for allocating and dispatchching.
Mobility and telematics driver field application.
Route planning and fleet optimisation tool.
Customer survey data, driver profiles.
Dashboard reporting and business intelligence tool.
Dashboard reporting and business intelligence tool.
Project Management Software.
Technology Software Solutions.
Technology Framework
How Kings Logistics Work
Route Optimisation
Integrated customer tactical routing
Delivery App
Job and Driver Tracking, Track Jobs, runs, status, KMs, tolls & driver compliance
Customer Portal
Book, query, track, maintain, and report
RND & Continuous Improvement
Customer & platform improvement through Kings IT & Transformation Teams
Customer Experience
Client based surveys and reporting with end customer tracking & status updates
EDI & Customer Integration
Automated job bookings through Automated job bookings through
BI Analytic
Customer KPI Performance reports
Job Management & Scheduling
Bookings, allocations, services, account & driver management
Customer Access
Our customers have access to our job ordering system, track and trace and invoices.
MOBILE DEVICES
- Electronic POD (inc. photo PODs)
- Time and date stamping with full geo-coordinates
- Sign on glass for complete paperless transactions
- Barcode scanning to ensure inventory control
DATA INTERFACING
- Data can be batch transferred or fed intermittently into the TMS
- Customisable integrations to suit your data requirements
- Data is visible instantly and in real-time to the Kings dedicated allocation team
GPS TRACK & TRACE
- Live and real-time vehicle location accessed via web-portal
- Historical routing for a single vehicle, or an entire fleet
- Geo-fencing with proximity notifications up to 2,500m
CUSTOMER NOTIFICATIONS
- KPI Reporting (DIFOT, HSEQ compliance, $/unit)
- User-friendly interface to access distribution data in real-time
- Dedicated account management structures to drive continuous improvements
Kings Application Programming Interface (API)
Kings API is designed to provide our customers with leading-edge technology and traceability at all events. We aim to improve the experience for the most important user, the end customer.
SMARTPHONE PDA INNOVATION
- Kings fleet technology is run from driver handheld technology
- Start time and electronic run sheets are automatically sent to the driver from Kings TMS
- Full track and trace capability is visible in real-time through the secure web-portal
- Barcode scanning
- Live Compliance Alerts
- POD's
- Sign on glass
- Photo POD
- Geo-coded
- Time and date stamp
GPS TRACK AND TRACE
- Track and trace is available through a secure web-portal (illustration A) or mobile (illustration B).
- Our customers can log in at any time and view the real-time location of single vehicles, or of the entire fleet (as per illustration A.), end customers can also see the vehicle upon event notification the driver is en route (illustration B).
- Track and trace enables efficient communication with customers on delivery times and the current location of delivery
- On job completion, complete historical routing for individual asset or entire fleet is available
CUSTOMER NOTIFICATIONS
Kings technology offering includes automatic job notifications (via SMS or email) for booking milestones such as:
- A day before and/or the morning of (confirming delivery window)
- pickup
- delivery
- en-route, and
- proximity (e.g. within 2.5km) (breadcrumb style tracking)
Customer Experience
The Customer Experience is a fully automated customer job update platform. The customer can view each stage of their delivery, request a place for us to leave their delivery safe, track the final stage of their delivery on a map and view the signature or proof of delivery.
The platform also allows the customer to leave feedback about our service, which is automatically recorded in our transport management system, Despatch Master.
Customers can tailor their own questions, change the text message wording and also design their own email communication.
Kings offers the end customer a new experience, this is both for B2B and B2C, this web app provides:
- Live status updates to the end customer including
- Booked
- Pickup Arrive
- Picked up
- On the Way
- Late Delivery
- Delivery Arrive
- Delivery Complete
- Time Window and date for delivery
- Time Window and date for delivery
- Customer booking information
- Tracking
- Proof of delivery through
- Sign on glass
- Photo POD
- Barcodes scanned
- Customer delivery address
- Customer signature incl time and date
- Customer Survey Feedback
- The survey feedback tab appears at the end of a completed job
- Feedback is reported live through our BI tool
Get in Touch
HOW CAN WE HELP?
Contact our team to discuss how Kings can help your business and its transport and logistics requirements. For all other enquiries, see our office contact details.
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