Terms of Carriage
You are responsible for ensuring that sufficient access and space to complete the delivery will be available (and if the goods are to be delivered to a location other than on ground level, then sufficient access will be available by staircase containing no more than 3 flights or lift);
If we cannot deliver to the room of your choice, we will, if requested, deliver to an accessible alternative area at the same address;
You will be liable for the delivery charges if delivery cannot be made to the location specified due to the nature of premises, insufficient access or space or any other reason not attributable to us (which shall include your absence);
If we consider that the room of your choice is unsuitable and that delivery into that room is likely to cause damage to the goods or property, we will inform you of this and record this concern on the delivery document. You may accept delivery in spite of such concern provided that neither Kings Transport nor IKEA shall have any liability whatsoever for any damage caused to the goods or to your property as a consequence of us attempting such delivery on your instructions (providing we take reasonable care). Alternatively you may cancel the contract and instruct us to return the goods to IKEA.
If you require the goods to be redelivered on an alternative date, an additional delivery charge will be imposed and you will be responsible for this additional charge.
On delivery, unless otherwise agreed in advance, you or your representative will be required to check the condition of the packaging and whether the correct number of items has been delivered. In the event of visible damaged and/or missing items, you (or your representative) must write down any specific reservations on the delivery note. Missing items will be reordered and incorrect or damaged items will be returned and, subject to the above delivery conditions, be replaced free of charge.
You must notify us within a reasonable time if you discover any defects with the packaging of the goods which was not evident at time of booking delivery. All non visible product damage should be notified to the Ikea Call Centre on (07) 3380 6800
On delivery, unless otherwise agreed in advance, the delivery note must be signed by you or your representative to confirm that the delivery has taken place. This does not affect your rights to notify us of defects at a later date (provided you inform us within a reasonable time). Any refusal to sign will be interpreted as a refusal to accept the delivery.
We are not required to unpack flat-pack as part of the delivery service.
Any query or complaint about the delivery service must be addressed to us on: 1300 554 958
Nothing in these conditions should be construed as affecting your statutory rights
We will not use your personal data (as defined in the Data Protection Act 1998) for any marketing purposes other than purposes directly relating to your order, such as delivery and you accept that we may share your personal data with IKEA and our sub-contractors (if any) for such purposes.
Refunds for deliveries will be processed overnight unless paid by cash. Actual timing of Credit Card and EFT refunds will be dictated by the card carrier
Changes to details can only be made by 3pm the day before delivery.
A Cancellation Fee of $20 may be charged for orders cancelled after Kings receive your goods. The full delivery fee will be forfeited if the goods have been loaded onto a vehicle.
Storage fees are applicable if goods are to be held longer than one night. (Not applicable in VIC where storage is not available)
Please be aware that all times are given as a guide only and are in no way binding. It is your responsibility to ensure that you, or your representative, is available (and contactable) on the date that you choose.
Any questions, please call our National Call Centre on: 1300 554 958